Help Centre
98ab Frequently
Asked Questions
Everything Bangladeshi players need to know about 98ab — from opening your account and depositing via bKash to understanding bonuses, cricket betting rules, and responsible gaming tools.
25 Questions Answered
SSL Secured Platform
24/7 Support (BST)
21+
Adults Only
This page is your complete reference guide for the 98ab platform. Whether you are a first-time player in Dhaka setting up your account, an experienced Chittagong punter looking for clarity on BPL betting markets, or a Sylhet-based slots fan trying to understand wagering requirements, you will find a direct, honest answer here. The 25 questions below cover every major topic our Bangladesh support team receives — and are updated regularly to reflect platform changes.
Why Players Trust 98ab
Six Things Worth Knowing Before You Start
Before diving into the full FAQ, here are the six most important facts about 98ab that every Bangladesh player should have front of mind.
Instant bKash & Nagad Deposits
Deposits via bKash, Nagad, Rocket, and Upay are credited to your 98ab balance within minutes — no waiting overnight, no manual bank reconciliation. Minimum deposit is just ৳100 via mobile wallet.
256-bit SSL Encryption
Every page, transaction, and data exchange on 98ab is protected by 256-bit SSL encryption. Your bKash PIN and personal details are never stored in plaintext on our servers.
BPL, IPL & T20 World Cup Coverage
98ab covers every major cricket tournament including BPL, IPL, T20 World Cup, and ICC events. Pre-match and live in-play markets are available for Bangladesh Tigers fixtures throughout the international calendar.
Up to ৳20,000 Welcome Bonus
New players receive a welcome bonus of up to ৳20,000 on their first deposit. The bonus is credited automatically — no promo codes needed. Wagering requirements apply; full terms are displayed at claim time.
500+ Games from Top Providers
The 98ab Casino catalogue includes 500+ titles from Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi — covering live dealer tables, video slots, crash games, and classic table games.
24/7 English Support on BST
The 98ab support team operates around the clock on Bangladesh Standard Time (UTC+6). Email [email protected] at any hour and expect a response within one to four hours for most account and payment queries.
Section 1
Account & Registration
Creating an account on 98ab takes under two minutes. Visit the 98ab Login page, click the registration option, and fill in your username, email address, mobile number, and preferred currency (BDT). You will receive a one-time verification code via SMS to confirm your number. Once verified, your account is active and ready for your first deposit.
The minimum age to register and play on 98ab is 21 years old. This is a strict platform-wide policy with no exceptions. During the KYC verification process, 98ab confirms the age of all players, and any account found to belong to a person under 21 is immediately suspended and all funds returned.
98ab requires a valid government-issued photo ID for KYC verification — a National Identity Card (NID), passport, or driving licence are all accepted. You may also be asked to provide a selfie holding your ID document. KYC is required before your first withdrawal and helps protect your account from unauthorised access.
To reset your 98ab password, go to the Login page and click "Forgot Password". Enter your registered email address or mobile number and 98ab will send a password reset link or OTP within a few minutes. If you do not receive it, check your spam folder or contact support at [email protected] for manual assistance.
No. Each player is permitted exactly one registered account on 98ab. Creating duplicate accounts is a violation of the Terms and Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate has been created in error, contact [email protected] to resolve the issue.
To permanently close your 98ab account, email [email protected] with the subject line "Account Closure Request" from your registered email address. The support team will process your request, ensure any remaining balance is withdrawn to your linked mobile wallet, and confirm closure within 48 hours. Note that account closure is separate from self-exclusion — if gambling is a concern, self-exclusion is the recommended route.
Section 2
Deposits & Withdrawals
To deposit via bKash on 98ab, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown a 98ab merchant number; send your desired amount to that number from your bKash app and enter the transaction ID in the deposit form. The deposit is credited to your 98ab balance within minutes once confirmed.
bKash and Nagad deposits on 98ab are processed instantly in the vast majority of cases — typically within 1 to 5 minutes of the transaction being confirmed on the mobile wallet side. During peak periods such as BPL match days or major T20 events, processing may occasionally take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact [email protected] with your transaction ID.
The minimum deposit on 98ab is ৳100 for mobile wallet payments including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank, the minimum deposit is ৳500. There is no maximum deposit limit for standard accounts, though very large transactions may trigger an additional identity verification step.
The minimum withdrawal amount on 98ab is ৳500 for mobile wallet withdrawals via bKash, Nagad, or Rocket. Bank transfer withdrawals have a minimum of ৳1,000. You must complete KYC verification before your first withdrawal can be processed. Withdrawal requests are typically processed within 1 to 4 hours for mobile wallets and 1 to 24 hours for bank transfers.
98ab does not charge any platform-side fees on deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket, etc.) or bank may apply their
own transaction charges in accordance with their standard fee schedule. We recommend checking your wallet provider's current fee structure before initiating a large transfer to avoid any surprises on your statement.
Withdrawals on 98ab are occasionally delayed if KYC verification is incomplete, if an active bonus wagering requirement has not yet been met, or if the transaction falls during a high-volume period. Bank transfers can also take up to 24 hours depending on your financial institution's processing schedule. If your withdrawal has been pending for more than 24 hours, email [email protected] with your withdrawal reference number.
Section 3
Games & Gameplay
Yes. 98ab covers Bangladesh Premier League (BPL) cricket matches extensively, including pre-match and live in-play betting markets. You can bet on match winners, top batsmen, total runs, wickets, and dozens of other markets for every BPL fixture. 98ab also covers IPL, T20 World Cup, ICC events, and bilateral series featuring the Bangladesh Tigers.
98ab offers 500+ casino games including live dealer tables (baccarat, roulette, blackjack, teen patti, andar bahar), video slots, classic slots, jackpot slots, and crash games from providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. The full game catalogue is accessible via the 98ab Casino section of the platform.
Yes. 98ab is fully optimised for mobile browsers on both Android and iOS devices, so you can play directly through your smartphone's browser without needing to download a separate app. The mobile experience covers the complete game catalogue, live betting, deposits and withdrawals, and account management — all in a responsive layout designed for smaller screens.
The RTP on slot games available on 98ab varies by title and provider, but most games from top studios like Pragmatic Play and NetEnt carry RTPs between 95% and 97%. RTP figures are published by the game providers and are available in each game's information or paytable section. Higher RTP means a lower house edge over time, but individual session outcomes are always random.
All games on 98ab are supplied by internationally accredited game providers whose Random Number Generator (RNG) software is independently tested and certified for fairness. Providers like Evolution Gaming, Pragmatic Play, and NetEnt hold certifications from recognised testing laboratories. 98ab does not modify game logic — the outcomes you see are the authentic outcomes produced by the provider's certified RNG.
Section 4
Bonuses & Promotions
The 98ab welcome bonus offers new players up to ৳20,000 in bonus funds on their first deposit. To claim it, register a new account, make your first deposit of ৳500 or more, and the bonus is credited automatically to your account. The welcome bonus is subject to wagering requirements — you must wager the bonus amount a specified number of times before any winnings derived from the bonus can be withdrawn.
Wagering requirements on 98ab bonuses specify how many times you must bet the bonus amount before it converts to withdrawable cash. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place a total of ৳20,000 in qualifying bets before withdrawing bonus-derived winnings. Full wagering terms for each promotion are displayed at the point of claiming. Cricket bets and slot spins both count toward wagering, though contribution rates may differ by game type.
Yes. In addition to the welcome bonus, 98ab regularly offers reload bonuses, free spin promotions on featured slot titles, and seasonal promotions tied to events like BPL season, IPL, T20 World Cup, Eid, and Pohela Boishakh. Active promotions are listed in the Promotions section of your account dashboard. Ensure you opt in where required, as some promotions are not automatic.
98ab operates a loyalty programme that rewards consistent players with points for every real-money wager placed on the platform. Points accumulate over time and can be exchanged for bonus funds, free spins, or cashback. Higher-tier players gain access to a dedicated VIP account manager, faster withdrawal processing, higher deposit limits, and exclusive promotions. Details of the current loyalty structure are available in the Promotions section.
Section 5
Safety & Responsible Gaming
98ab operates as an internationally licensed online gambling platform with SSL encryption protecting all data transmissions and financial transactions. The platform uses industry-standard security practices including two-factor authentication and KYC verification. Regarding legality, online gambling regulations in Bangladesh are the responsibility of the individual user — players should satisfy themselves regarding their local laws before registering.
98ab protects all player data with 256-bit SSL encryption on every page and transaction. Financial data — including your bKash and Nagad account details — is never stored on 98ab servers in plaintext. The platform follows a strict data minimisation policy, collects only the information needed to operate your account, and does not sell or share personal data with third parties for marketing purposes. Full details are in the 98ab Privacy Policy.
To self-exclude from 98ab, email [email protected] with the subject "Self-Exclusion Request" from your registered email address, or use the Responsible Gaming section of your account dashboard. Self-exclusion periods range from 6 months to permanent closure. Once active, the exclusion cannot be reversed during the minimum period. All marketing to your account is suspended immediately upon activation.
98ab customer support is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (UTC+6). The primary contact channel is email at [email protected]. When contacting support, include your registered username, a description of your issue, and any relevant transaction IDs or screenshots. Most issues are resolved within one to four hours during business hours.
Still Have a Question?
If your question is not covered above, the 98ab support team is available around the clock on Bangladesh Standard Time. Email [email protected] with your account username and a clear description of your query. For urgent payment issues, include your transaction ID and the amount in BDT so the team can prioritise your case.
Support Response Times
General account queries are typically answered within 1–4 hours. Payment and withdrawal issues are prioritised and usually resolved within 2–6 hours. KYC document reviews are completed within 24 hours of submission. All times are estimates based on Bangladesh Standard Time (UTC+6) operating hours.
Ready to Get Started on 98ab?
You have the answers — now put them to use. Log in to your 98ab account, explore the cricket betting markets, or browse 500+ casino games from the world's top providers.
21+ This platform is strictly for adults aged 21 and above. Please gamble responsibly.